Terms of service

Terms of Service

Effective Date: 18 August 2026

Welcome to Continental Takeaways. By placing an order with us, you agree to the following Terms of Service.

1. Orders

All orders are subject to availability and acceptance by Continental Takeaways. We reserve the right to refuse or cancel an order where necessary.

2. Prices and Payment

All prices are displayed in South African Rand (ZAR) and may change without notice. Payment must be made using the available payment methods at the time of ordering.

3. Food Allergies and Dietary Requirements

Customers are responsible for informing us of any allergies or dietary requirements before placing an order. Although we take reasonable precautions, we cannot guarantee that food will be completely free from allergens.

4. Collection and Delivery

Customers must provide accurate contact and delivery information. Delivery times are estimates and may vary due to traffic, weather, order volume, or other circumstances beyond our control.

5. Order Changes and Cancellations

Requests to change or cancel an order should be made as soon as possible. Once an order has been prepared, changes or cancellations may not be possible.

6. Refunds and Complaints

If there is a problem with your order, please contact Continental Takeaways as soon as reasonably possible and provide your order details. We will review the issue and, where appropriate, offer a replacement, correction, or refund.

7. Customer Conduct

Customers are expected to communicate respectfully with our staff and delivery personnel. Abusive, threatening, or inappropriate behaviour will not be tolerated.

8. Privacy

We may collect and use customer information necessary to process orders, provide deliveries, communicate with customers, and improve our services. Customer information will be handled in accordance with applicable privacy laws.

9. Changes to These Terms

Continental Takeaways may update these Terms of Service from time to time. The latest version will apply to future orders.

10. Contact

For questions, complaints, or assistance with an order, please contact Continental Takeaways through the contact details provided on our ordering platform or website.

By placing an order, you acknowledge that you have read and agreed to these Terms of Service.